Information on Dispatch and Delivery, Shipping Costs

Shipping costs at Budoten are as low as they had been many years ago. Favourible dispatch conditions go for us without saying. Therefore Budoten was awarded the "Fair-Shipping-Costs"-Seal. Already since Autumn 2005 Budoten is authorized to use this seal and trustmark which is only awarded to online-shops which are distinguished by fair shipping costs for consumers.


Shipping Time and Availability

Immediately available items will be shipped within 1-2 working days from your order. In any other case the shipping time is approx. 3-10 working days. At huge supply of far more than 15.000 single items it cannot always be avoided that some items are due to large demand occasionally out of stock. If an item from your is not available we will inform you on the estimated shipping time. We are pleased to recommend you a similar product. Not immediately available items from the product groups 10, 20, 55, 70, 80 will be shipped in average within 4 working days from your order. Items of other product groups will be shipped in average within 7 working days.

If some items should not in stock, we will not receive automatically a replacement for it. You are invited to choose within the available items one which you like. You will get it without any additional shipping costs from us to the same conditions as your original order. If you don't place a replacement or cancel your order we will take this item in backorder and ship it immediately upon availability. Meanwhile you will stay informed by email upon your order.

Explanation of the used Symbols for Availability

  available ex distribution center, shipping time approx. 2 working days, quick service/ 48 hour-service (during working days) possible
  available from central warehouse, shipping time approx. 3-5 working days, quick service available
  available from warehouse, shipping time approx. 5-7 working days, quick service not available
  partially available immediately ex distribution center, other variants ex central warehouse within 3-5 working days, please click for information
  availability limited, click for information availability and shipping times, some variants out of stock
  out of stock, reordered, pre-order possible, estimated shipping time 1-2 weeks
  out of stock, reordered, pre-order possible, estimated shipping time 2-3 weeks
  out of stock, reordered, pre-order possible, estimated shipping time 3-4 weeks
  out of stock, reordered, pre-order possible, estimated shipping time 4-6 weeks
  out of stock, reordered, pre-order possible, estimated shipping time 6-8 weeks
  out of stock, reordered, pre-order possible, estimated shipping time 8-12 weeks
  no information on availability
  individual production, shipping time 1-4 weeks
  individual production, delivery by haulage carrier shipping time, 3-4 weeks

Sometimes we get the question, if we could not just send an item for replacement. For sure - as for some customers, that would be very convenient, but it is not allowed by law in Germany. Therefore we have to ask for your understanding, that we will never send any replacement items on our own. On request we would be very pleased to assist you when looking for a suitable replacement. As we know, that wishes and expectations of our customers are very different and furthermore we do not know for which reasons you had been deciding for that particular product, we hope for your understanding, that we do not include a proposal for a specific replacement in out information on the non-availability.

go to top of page


Quick-Service / Delivery on Specific Dates

For many goods you can use our quick service. By using the quick service we will ship the goods directly from the different central warehouses to you. Please not, that this service incurs additional charges. In particular if you are combining different product-id ranges (10, 20, 30, 50, 54, 55, 60, 70, 80), shipping costs may increase significantly as the items are sent to you from different places and warehouses in single shippings.

Provided, that the items are available, the goods might reach you within 48 hours when choosing the quick service. We can not guarantee a 24-hour delivery service as parcels are picked up from the different warehouses by the carriers to different times.

At quick service we charge per product group 1x shipping costs (depending on the weight) plus a service surcharge of 1,50 Euro. As for items where the product-id starts with 60 the quick-service surcharge amounts to 3,00 Euro.

For bulky and heavy goods quick service is not available. Please note, that quick service is available only for customers from Germany at the moment. When using quick service, it is mandatory to pay by direct debit or credit card.

Deliveries on specific dates - especially if short-dated - we can not guarantee. We are always striving to meet your requests. Please note: Usage of our quick service does not include a promise of delivery within 48 hours. Deliveries on specific dates out of our standard delivery time will be possible in most cases. But we don't grant a delivery in time as we have no influence on the shipping time after hand-over to the carrier. We have to refer to express shipping where a delivery in time is guaranteed.

Express-shipping is done only on special request of the customer against agreement of covering the costs (possible by email as well). At express-shipping there will be extra charges of approx. 30 € per shipping. Besides the usual shipping costs we will charge the extra fees of the carrier on to you. Please consultate our customer service to before ordering to make sure, that an express shipping will be possible for the products you'd wish to order.

go to top of page


Carriers

The dispatch is carried out via Deutscher Paket-Dienst GmbH (DPD) or Deutsche Post AG. The goods are leaving our warehouse on six days in the week, on Sundays we don't deliver. Via the online-tracking-systems Delistrack (by DPD) respectively Track & Trace (Deutsche Post) you will be always informed about the status of your shipment as soon as it has left our warehouse.
Please note: the shipment tracing is possible only at dispatch as parcel. You get the parcel ident code from us after dispatch of your goods.

Free choice of carrier in Germany. If you live in Germany, you decide which carrier you prefer. You can choose between DPD (Deutsche Paket Dienst / German Parcel Service) and DHL (Deutsche Post / German Post). If you don't select a carrier, we will choose the best carrier for you. By default we will deliver in Germany via DPD (Deutscher Paket Dienst / German Parcel Service), since the price-performance-ratio is better than at DHL / German Post.
But we have to point out, that we've got recently in certain regions frequent complaints about deliveries by DPD.
When delivery shall be done by DHL / German Post we charge an extra fee of 1,00 Euro* (post service fee). This service fee is charged because the shipping costs at DHL / German Post are much higher than shipping costs of DPD.

Abroad we are using mainly DHL / German Post as carrier.

*Important note as for parcels shipped by DHL / German Post to other countries than Germany: DHL charges an extra fee for the service "long" (parcels longer than 1,20 m) of 5,00 Euro (only within Germany). All parcels longer than 1,20 m (outside Germany) / 1,50 (within Germany) are considered to be "bulky goods" at which DHL is charging an extra fee amounting to 28,50 Euro. If you would like to avoid these additional charges, you should select DPD as carrier within Germany.
Th service "long" is charged at delivery by DHL / German Post with 5,00 Euro.
Service "long" is only available as extra for parcels within Germany. International parcels are considered to be bulky goods already from a length over 1,20 m.

go to top of page


Standard-Shipping Costs Germany

As for deliveries to Germany we are charging only a little handling fee.
Conditions for this offer:

  • the order sent to o n e address
  • the goods are not to be sent by quick-service (in this case we will charge primary costs)
  • the weight does not exceed 4 kg and does not contain any bulky or heavy goods (again we will charge only the primary costs)
  • the order does not contain any items which require an individual handling (imprints, embroideries, flocking).

Note: The shop will calculate the shipping costs for you in the basket. All arising costs with exception of extra charges for haulage firms will be shown. If there are any charges for haulage firms we will inform you about this possible surcharges. We will inform you about the shipping costs after you have sent your order. After our information about the shipping costs you must confirm the shipping costs only upon confirmation of the shipping costs your order will become legally binding. So you don't have to fear any nasty surprises with the invoice.

Further Information

go to top of page


Shipping Costs for Heavy Parcels and Bulky Goods

For heavy items (weight exceeds 31,5 kg) as well as bulky goods (Germany: girth more than 300 cm; other countries: dimensions over 120 x 60 x 60 cm) we can not give any detailed shipping costs as they will vary depending on distribution center and destination. Such goods will be shipped mainly directly ex works or central warehouse to you. All other shipping costs will be calculated directly in the basket.

You will have to pay only the primary shipping costs. In order to find the best price for you, we will contact several transport companies. On request we will inform you about the shipping costs. Please include in your request product-id, quantity as well as zip code and city of the destination. You will receive our answer within short. Please use our contact form for your request.

go to top of page


Overview Shipping Costs for Bulky and Heavy Goods

If the basket is not able to calculate the shipping costs in some special cases, you can check this summary. It is a general overview on all shipping costs. We would be pleased to inform you on the actual shipping costs.

product-id ranges 10... + 80...
punch bags 100 cm and 120 cm 14,28 € punch bags bis 180 cm 41,65 €
mats/interlocking mats per parcel 8,33 €    
1x1 meter x 2 cm: 10 pc / parcel* 8,33 € 1x1 meter x 4 cm: 5 pc / parcel* 8,33 €
1x1 meter x 2,5 cm: 8 pc / parcel* 8,33 € 1x1 meter x 5 cm: 4 pc / parcel* 8,33 €
from 50 pc: delivery by haulage carrier**   1x2 meter: delivery by haulage carrier**  
 
product-id range 30...
free standing bag 29,99 € kung-fu wooden dummy 40,46 €
punch bags and other bulky goods to 30 kg 25,99 € punch bags and other bulky goods to 40 kg 29,99 €
 
product-id range 50...
interlocking mats to 2 cm: 1-10 pc / parcel* 41,65 € interlocking mats bis 4 cm: 5 pc / parcel* 41,65 €
interlocking mats to 4 cm: 6-10 pc / 2 parcels* 76,76 € interlocking mats bis 4 cm: 16-40 pc / pallet* 95,80 €
 
product-id range 55...
punch bags 100 cm - 130 cm 16,66 € punch bags 160 cm - 190 cm 49,98 €
free standing bag XXL 33,32 €    
foam mat 4 cm: 5 pc / parcel* 16,66 € foam mat 5 cm: 4 pc / parcel* 16,66 €
foam mat 4 cm: 50 pc / pallet* 113,05 € foam mat 5 cm: 40 pc / pallet* 113,05 €
 
product-id range 70...
punch bags / bulky goods to 40 kg 16,66 € punch bags / bulky goods to 70 kg 21,42 €
punch bags / weight items up to 50 kg 27,37 €    
punch bags from 170 cm to zip code: 0... 33,92 € punch bags from 100 cm to zip code: 1... 41,53 €
punch bags from 170 cm to zip code: 2... 41,53 € punch bags from 100 cm to zip code: 3... 35,58 €
punch bags from 170 cm to zip code: 4... 35,58 € punch bags from 100 cm to zip code: 5... 35,58 €
punch bags from 170 cm to zip code: 6... 33,92 € punch bags from 100 cm to zip code: 7... 30,82 €
punch bags from 100 cm to zip code: 80...85... 23,74 € punch bags from 100 cm to zip code: 86...89... 29,63 €
punch bags from 100 cm to zip code: 9... 30,82 € pallets (eg. 3 punch bags): by haulage carrier**  
wooden dummy with floor slab 23,56 €    
wooden dummy with wall mounting (each) 11,78 € wooden dummy with wall mounting (together) 17,73 €

*
Shipping costs will be calculated based on the necessary shippings (parcels/pallets) unregarding the herein contained quantity. There is always given the maximum quantity per parcel/pallet.

**
At certain sizes / quantities shipping by haulage firms is much cheaper than separate shipping. As shipping costs of haulage carriers widely vary depending on destination and load we can not give any detailed information. But in general: freight costs of haulage carriers are cheaper than separate shipping of the goods.

go to top of page


Cash on Delivery (C.O.D.)

Supplementary charges for C.O.D. shipment and money transfer will be charged on to the customer. In Germany the C.O.D. charges amount between 4,60 Euro (shipping with DHL / Deutsche Post) and 12,00 Euro at shipping with DPD (Deutscher parceldienst). DHL is charging in addition an encashment fee of 2,00 Euro. The C.O.D. charges depend on the possible mode of transport.

At deliveries by C.O.D. to eurogiro-countries (see below) we charge 4,60 Euro. For money transfer from countries who do not participate in the eurogiro-procedure there will be an extra charge of 6,00 Euro (total 10,60 Euro). Deliveries to Austria will be made for cost reasons always by DPD. Please add 12,00 Euro C.O.D.-charge per shipment.

The arising costs will be calculated by our shop and shown at the ordering process. If you should have any questions, please contact us by email.

go to top of page


Cash on Delivery / Eurogiro-Countries

We don't offer cash on delivery (C.O.D.) to any country. Hereafter you can see those countries to which shipping by cash on delivery is possible, in principle.

Belgium
Denmark**
Germany
Finland **
France **
Turkey

Iceland
Italy
Latvia*
Liechtenstein* **
Luxembourg **
San Marino *

Netherlands
Norway
Austria
Portugal*
Sweden **

Schwitzerland
Spain
Tunesia
Hungary*
Vatican

*
Countries marked with "*" do not participate in the eurogiro-procedure there will be charged an additional fee of 6 EUR for money transfer at deliveries by cash on delivery.

**
To countries marked with "**" we can deliver by cash on delivery. Due to extremely high shipping costs we don't offer this opportunity anymore.

go to top of page


All Shipping Costs at a Glance

Nach Auswahl des Bestimmungslands der Ware wird automatisch die entsprechende Versandkosten-Übersicht aufgerufen

 

Our Tip:
The shop will calculate the shipping costs automatically for you. Put the item in your basket and select the country of destination.

Overview Shipping Costs

go to top of page


Shipping Costs Germany (Zone 0)

go to country selection

All shipping costs apply for standard parcels.

If you don't select a carrierm Budoten will choose the best carrier for you without any additional charges for you.

There will be no additional charges for bulky or heavy goods as well as for deliveries to the german islands, if Budoten is choosing the carrier for you.

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 4,94 4,94 5,30 6,70 8,10 9,50 10,90 12,30 13,50

Note: At shipping with DPD there will be no surcharges for bulky / heavy goods. DPD charges an island surcharge if the destination is located on one of the German islands.

only at shipping with DHL / Deutsche Post will be charged the following surcharges:
"standard parcel": dimensions max. 60x60x120 cm 1,00 €
"service long": length 1,20 - 1,50 meter 1,00 €
"bulky goods": length exceeds 1,50 meter 1,00 €

only at shipping via DPD to the german islands will be charged the following surcharge:
8,50 €

surcharges for quick service more information
per class of goods/parcel
1x shipping costs according to table + 1,50/3,00 €*

surcharges for cash on delivery more information
DPD: flat 12,00 €
DHL/Post: 4,60 € + encashment fee DHL 2,00 €

Shipping costs will be calculated automatically in your basket. There are just a few special cases where the shipping costs can not be calculated. This is in particular the case at ordering mats, wooden dummies or punching bags. For those cases we have an overview on shipping costs for bulky goods

go to top of page


Shipping Costs Zone A

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 5,50 6,20 7,60 9,00 10,40 11,70 13,10 14,50 15,70

The following countries belong to shipping zone A:
Belgium, Luxembourg, Netherlands, Austria
go to country selection

go to top of page


Shipping Costs Zone B

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 5,70 6,50 8,10 9,80 11,40 13,00 14,60 16,30 17,70

The following countries belong to shipping zone B:
Denmark, Slovakia, Czech Republic
go to country selection

go to top of page


Shipping Costs Zone C

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 7,70 8,80 11,20 13,50 15,80 18,10 20,40 22,80 24,80

The following countries belong to shipping zone C:
Finland, France, United Kingdom, Liechtenstein, Monaco, Poland, Sweden, Switzerland, Great Britain
go to country selection

go to top of page


Shipping Costs Zone D

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 9,80 11,50 15,00 18,50 22,00 25,40 28,90 32,40 35,40

The shipping zone D.
go to country selection

go to top of page


Shipping Costs Zone E

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 0,60 0,60 0,60 0,60 0,60 0,60 0,60 0,60 0,60

The shipping zone E.
go to country selection

go to top of page


Shipping Costs Zone F

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 27,80 29,70 33,40 37,10 40,80 44,50 48,20 51,90 55,20

The shipping zone F.
go to country selection

go to top of page


Shipping Costs Zone G

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 26,00 27,90 31,60 35,30 39,00 42,70 46,40 50,10 53,40

The following countries belong to shipping zone G:
Estonia, Latvia, Lithuania
go to country selection

go to top of page


Shipping Costs Zone 1

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 19,60 22,00 26,60 31,20 35,90 40,50 45,20 49,80 53,90

The shipping zone 1
go to country selection

go to top of page


Shipping Costs Zone 2

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 15,00 17,30 22,00 26,60 31,20 35,90 40,50 45,20 49,20

The following countries belong to shipping zone 2:
Andorra, Bosnia-Herzegovina, Greece, Ireland, Italy, Yugoslavia, Croatia, Malta, Macedonia, Norway, Portugal, Slovenia, Spain, Hungary, San Marino, Serbia, Montenegro, Kosovo, Vatican
go to country selection

go to top of page


Shipping Costs Zone 3

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 30,10 32,40 37,00 41,70 46,30 51,00 55,60 60,20 64,30
                   

The following countries belong to Shipping Zone 3:
Albania, Armenia, Bulgaria, Iceland, Kazakhstan, Russia, Romania, Ukraine, Cyprus, Turkey
go to country selection

go to top of page


Shipping Costs Zone 4

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 28,90 33,60 42,80 52,10 61,40 70,70 80,00 89,20 97,40

The following countries belong to shipping zone 4:
Algeria, Egypt, Bahrain, Israel, Canada, Kuwait, Morocco, Oman, Saudi Arabia, Tunisia, USA, United Arab Emirates
go to country selection

go to top of page


Shipping Costs Zone 5

weight of the parcel 2 kg  4 kg 8 kg 12 kg 16 kg 20 kg 24 kg 28 kg 31,5 kg
shipping costs in Euro 31,20 38,20 52,10 66,00 80,00 93,90 107,80 121,70 133,90

The following countries belong to shipping zone 5:
Afghanistan, Angola, Anguilla, Antigua/Barbuda (Caribic), Argentina, Aruba, Ascension, Australia, Bahamas, Bangladesh, Bermuda, Bolivia, Brazil, Brunei, Chile, China, Costa Rica, Dominican Republic, Ecuador, Ghana, Haiti, Honduras, India, Indonesia, Jamaica, Japan, Cameroon, Kenya, Columbia, Malaysia, Mexico, Namibia, New Zealand, Nigeria, Pakistan, Panama, Paraguay, Peru, Philippines, Zimbabwe, Singapore, South Africa, South Korea, Taiwan, Tanzania, Thailand, Togo, Uruguay, Venezuela, Vietnam, Zaire
go to country selection

go to top of page


Computer- and videogames, software and computer-cd's are only sold within the European Union and Switzerland.

Customs

Generally, customs forms for international packages outside the European Union will list the value of the contents of your order by product type.
If the order is a gift, we will add the note "gift" on the customs form.
Import duties and taxes are levied once the package reaches your country.Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Budoten, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you have any questions, please contact your local customs office.

Further Information

go to top of page


Payment-Service

You can pay at Budoten by:

  • direct debit / debit entry
  • PayPal
  • prepayment (cash in advance)
  • C.O.D. (cash on delivery)
  • credit card
  • invoice

go to top of page


Minimum Order Value

There is no minimum order value. You are always welcome, whether you order one item or ten.

go to top of page


Purchase with Best-Price-Guarantee - always at the Lowest Price

Lowest Price - guaranteed! Wherever internet or local store: If you find an item within 10 days of your purchase somewhere in the German-speaking countries at a smaller price, we will refund difference between your price and the regular price of our competitor.

Exlcuded from the best-price-guarantee are items from special sales, printing errors, single items as well as ruinous prices of competitors and all items starting with the product-id 20 (books, videos, dvd's). These items are subject to the national book price fixing, what does not allow any discounts including a best-price-guarantee.

Please send us a proof of the better price (eg. catalogue, invoice, url) to the following address:

Budoten Limited
- Best-Price-Guarantee -
Lindenweg 5
D-04910 Elsterwerda

info@budoten.com

Detailed Information

go to top of page


Note: Information valid as for orders from January, 1st 2017
This information is intended solely for informational purposes; the original German text is legally binding.

Service

(+49) 03533 519510

Mo-Fr 8-12 am and
Mo-Th 1-5 pm

(+49) 03533 4890585 info@budoten.com
General Terms and Conditions | Data Protection & Security | Imprint Copyright © 2005-2017 Budoten Ltd. All rights reserved.